A strong service division is the key to a long-term cooperation with our customers, as well as an important aspect in relation to our suppliers. The SAXE Group focuses on the development of service technicians skills in regard to training and knowledge. Our technicians undergo continued education provided by our suppliers and at various vocational schools. The technicians have a broad education – a combination of both practice and theory. In order to ensure that the service division functions optimally, it is supervised by two employees; the Service Manager in Denmark and the Service Manager in Sweden. The Service Managers coordinate the technicians’ daily tasks and the communication with customers. Furthermore, the service division has a number of employees who take care of spare parts and shipping.

From the outset, the service division is part of the project process all the way to the goal. Many projects begin by customers conducting tests together with a service technician, either on their own machines or at our cooperation partners. Further on in the project process, our service division participates to the extent the customers require. SAT, FAT, installation, coordination, commissioning and operator training are daily events for our staff. The service division does not relinquish projects until the customers are satisfied.